Frequently Asked Questions

All our products are designed and handcrafted in our studio located in Newmarket, Auckland, New Zealand. We're a proudly Kiwi-owned business, and all our items are made right here in Aotearoa using locally sourced sustainable timber.

We use a variety of New Zealand native and sustainably sourced timbers, including rimu, kauri, and other responsibly managed forest species. All our timber is sourced from certified sustainable forestry operations within New Zealand.

Yes, we do offer custom design services. We work closely with customers to create unique pieces tailored to their specific requirements and interior style. Please contact us to discuss your custom design needs and receive a personalised quote.

Production times vary depending on the item and current workload. Standard items typically take 2-4 weeks, while custom pieces may take 4-8 weeks. We'll provide an estimated delivery time when you place your order. Shipping within New Zealand usually takes 3-5 business days.

We want you to be completely satisfied with your purchase. Items can be returned within 14 days of delivery if they're in original condition. Custom-made items may have different return terms. Please see our Return Policy for full details.

Our wooden items are designed to last for generations with proper care. Regular dusting with a soft cloth and occasional treatment with natural wood oils will keep your pieces looking their best. Each item comes with detailed care instructions. Avoid placing items in direct sunlight or areas with extreme temperature changes.

Currently, we primarily serve customers within New Zealand. However, we may be able to arrange international shipping for certain items. Please contact us to discuss international shipping options and associated costs.

Absolutely! We welcome visitors to our studio in Newmarket, Auckland. Studio visits are available by appointment, allowing you to see our craftspeople at work and explore our collections in person. Please contact us to schedule your visit.

We accept various payment methods including credit cards, debit cards, and bank transfers. Payment terms for custom orders will be discussed when you place your order. All transactions are processed securely.

Our current collection is designed for indoor use. While we use quality finishes, our items are best suited for protected indoor environments. If you're interested in outdoor wooden decor, please contact us to discuss options and suitable treatments.